1. Free Service
Alumconn currently offers its core services free of charge to all verified students and alumni. As such, there are no paid subscriptions requiring refunds at this time.
2. Future Premium Features
Should we introduce premium features or paid subscriptions in the future, this policy will be updated to reflect:
- Eligibility criteria for refunds
- Refund processing timeframes
- Cancellation procedures
- Pro-rata calculations for partial periods
3. Event Payments
For paid events organized through our platform:
- Refund policies are set by individual event organizers
- Refund requests must be made directly to event organizers
- Alumconn acts as a platform facilitator and does not process event refunds
- Check individual event pages for specific refund terms
4. Payment Processing Fees
Any third-party payment processing fees (if applicable) are non-refundable unless required by law.
5. Exceptional Circumstances
We may consider refunds on a case-by-case basis for:
- Technical issues preventing service access
- Duplicate charges or billing errors
- Service disruptions beyond reasonable limits
6. How to Request a Refund
If you believe you are entitled to a refund under this policy:
- Contact us at team@alumconn.in
- Provide your account details and transaction information
- Explain the reason for your refund request
- Allow 5-7 business days for review
7. Processing Time
Approved refunds will be processed within 10-14 business days and credited to the original payment method.
8. Contact Us
For refund inquiries, contact us at:
- Email: team@alumconn.in
- Subject Line: Refund Request - [Your Name]